Privacy, license, terms & refunds

The short version. Voxmelt runs on your computer, not in our cloud. Your voice, your transcripts, the text the AI cleans up, and the prompts you write never leave your machine and never reach us - we built the app so there is nothing on our end to read. The only time anything touches the network is when you choose to: checking for an app update, creating an optional account to manage a paid plan, or paying for one. No telemetry, no analytics, no "anonymous" pings, no selling data, no training AI on your voice. Ever.

The core promise: your voice stays local. Voxmelt is local-first by architecture, not just by policy. Speech-to-text and AI post-processing run entirely on your machine - your microphone audio is transcribed by Whisper on your own GPU, and (on the Studio tier) cleaned up, summarised, rewritten, or re-toned by a local model served by Ollama. The audio, the transcript, the AI output, and the prompts and custom templates you write never go to us or any third party, because there is no server in the loop to receive them.

Audio lives in your computer’s memory only while you are recording, and is discarded when processing finishes. A transcript or AI output is written to disk only if you save or export it, and then it lives wherever you put it, under your control.

No telemetry. The app sends no usage analytics, no crash reports, no diagnostic pings, and no model inputs or outputs to us or any third party - and no file names, clipboard contents, or custom prompts. You do not need an account to record, transcribe, or use AI post-processing.

No voiceprints. Voxmelt does not create, extract, store, or transmit a biometric voiceprint or any other biometric identifier from your audio. Transcription converts speech to text on your device; no biometric template of your voice is generated by us or sent anywhere. Recording other people, where applicable consent and biometric-privacy laws (such as Illinois BIPA) require it, is your responsibility - Voxmelt gives you a local tool, and you are responsible for the legal basis to record and process the voices you capture.

The only data that ever leaves your machine. There are three optional, narrowly-scoped flows, and nothing else: anonymous app updates, an optional account, and billing if you subscribe.

App updates (anonymous). The app periodically checks our public releases feed on GitHub to see if a newer version is available, and downloads it if so. This is an ordinary file fetch with no identifier attached; what GitHub logs for any public download is governed by GitHub’s own privacy statement. You can disable automatic updates in Settings → About → Updates.

Your account (optional - only to manage a paid plan). You can use Voxmelt’s free tier and trial with no account at all; an account exists only to attach a paid (Pro or Studio) license to you. If you create one, we store - in Supabase (region ap-south-1, Mumbai), under row-level security so only you can read your own row - your email address, your plan and license status, and basic authentication metadata managed by Supabase.

Billing (optional - only if you subscribe). Payments are handled by Razorpay. We never see or store your full card number. From Razorpay we receive only what is needed to operate your subscription: a customer or subscription identifier, your subscription status and renewal date, a country code for tax, and the last four digits of your card for display in your billing page. Razorpay’s own privacy policy governs the data it holds.

Signing in with Google (Google SSO). Creating an account is optional - you can use Voxmelt to record and transcribe without one; an account exists only to manage a paid license. If you choose to sign in, you can use either email and password or the "Continue with Google" option.

When you sign in with Google, we request only the basic sign-in scopes Google provides for authentication - your email address, your name, and your profile picture. We do not request, receive, or store any other Google data. We access no contacts, Gmail, Drive, Calendar, or any other restricted or sensitive Google scopes.

We use the information received from Google sign-in for one purpose only: to create and authenticate your Voxmelt account and link your license/plan to you. We do not use Google sign-in data for advertising, profiling, or any unrelated purpose; we never sell or rent it; we do not share it with third parties other than Supabase, our authentication and database processor acting on our behalf; and we never use it to train any AI or machine-learning models.

Voxmelt’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

You stay in control. Your Google profile data is stored in Supabase under row-level security so only you can read your own record. You can revoke Voxmelt’s access at any time from the "Third-party apps & services" page of your Google Account, and you can request deletion of your account record at any time - deleting it removes the email, name, and profile picture we stored.

Who we share data with. We share data only with the processors needed to run the optional account and billing features: Supabase (authentication and database), Razorpay (payments), GitHub (anonymous app-update fetches), and Google (only if you choose Google sign-in). We will not share your data with anyone else without your consent, except where strictly required by law, such as a valid court order.

Where data is stored, and how long. Everything you record, transcribe, or generate stays on your computer until you delete it, and local app settings live under %APPDATA%\app.voxmelt.desktop\ until you uninstall. Account email and plan status are stored in Supabase (ap-south-1, Mumbai) for as long as your account exists and are deleted within 30 days of account deletion. Razorpay billing records may be retained as long as tax and accounting law requires (typically up to 7 years). Where data must cross borders, we rely on appropriate safeguards such as Standard Contractual Clauses where required.

Your rights. If you have an account, you can at any time access or export your account data, correct it, delete your account and associated data (Settings → Account → Delete account), withdraw Google sign-in by revoking access from your Google Account, and object to, restrict, or port your data - just email help@voxmelt.com. Region-specific rights apply and we honour them: GDPR and UK GDPR (EEA, UK, Switzerland), the CCPA/CPRA (California, including the right to know, delete, correct, and opt out of sale or sharing, which we do not do anyway), and the Digital Personal Data Protection Act 2023 (India). If you do not have an account, only local data exists - delete it by clearing your settings or uninstalling Voxmelt.

Children. Voxmelt is not directed at children under 13 (or under 16 in the EU), and we do not knowingly collect data from children. If you believe a child has provided us account data, email help@voxmelt.com and we will delete it.

Security. The strongest privacy control here is structural: the sensitive data never leaves your device, so there is no server for an attacker to breach. For the limited account data we do hold, we use encryption in transit (TLS), encryption at rest where supported, row-level security, and least-privilege access. No system is perfectly secure; if you suspect a problem with your account, email help@voxmelt.com immediately. If we ever discover an incident affecting your account data, we will notify you and, where required, the relevant authority within 72 hours.

Changes and contact. We may update this policy; material changes will be announced in the app (Settings → About) and on this page, and if a change ever expands what we collect, we will say so plainly rather than bury it. Privacy questions, data-rights requests, or complaints: help@voxmelt.com.

The short version. This is the agreement for installing and using the Voxmelt app on your own computer. You get a license to use Voxmelt, not to own it. Voxmelt turns your speech into text and, on Studio, cleans it up with a local AI - and AI is not perfect, so read what comes out before you rely on it. Voxmelt stands on open-source models (Whisper, plus whatever you run through Ollama) that keep their own licenses, you need the right hardware (an NVIDIA GPU), and you should not use it for anything illegal or in life-or-death systems.

License grant. This EULA grants you a limited, non-exclusive, non-transferable license to install and use Voxmelt on the devices you own or control, for your personal or internal business use, subject to your tier (Free, Pro, or Studio). Paid tiers carry additional rights described in the Terms of Service below.

What the software does. Voxmelt records audio from your microphone and transcribes it to text using a local speech-to-text engine running on your GPU. On the Studio tier it can also post-process that text - clean it up, summarise it, reformat it, or change its tone - using a local large-language model served by Ollama and driven by built-in or custom AI templates. All of this runs on your device.

Pro and Studio are monthly subscriptions. Your license to the paid features stays active for as long as your subscription is current; if you cancel or a renewal payment fails, your account reverts to the free tier at the end of the paid cycle.

Restrictions. You may not copy, modify, or create derivative works of the software; reverse-engineer, decompile, or disassemble it except to the minimum extent the law requires; remove proprietary notices; sublicense, rent, lease, sell, or redistribute it; circumvent licensing, tier limits, the trial anchor, or entitlement checks; use it for anything illegal where you are or where the activity has effect, including recording someone’s voice without the consent the law requires; or use it to operate life-safety, real-time medical, aviation, nuclear, or other systems where a failure could cause death, injury, or environmental damage.

AI output is not guaranteed to be accurate. Speech-to-text is probabilistic: it can mis-hear, drop, add, or - during silence, noise, or non-speech audio - invent words ("hallucinate"). Results vary with your accent, tone, pace, language, wording, microphone, and hardware. AI post-processing (cleanup, summarising, rewriting, re-toning) is generative and may change meaning or introduce content you did not say. You are responsible for reviewing and verifying any transcript or AI output before relying on, sending, publishing, or acting on it. Voxmelt output is an assistive draft, not professional advice, and must not be the sole basis for any legal, medical, financial, or safety-critical decision without independent human review.

You may not redistribute, resell, sublicense, or reverse-engineer the software except to the extent permitted by applicable law. Voxmelt runs on third-party open-source components - Whisper, the Ollama runtime, and the AI models you choose to download (such as Llama, Gemma, Qwen, or Mistral) - each under its own license. We grant you no rights in those beyond their own licenses, and you are responsible for reviewing and complying with the license of each model you run, including any acceptable-use or commercial-use restrictions.

Your content. You keep all rights to what you create - your audio, transcripts, AI output, and custom templates. We claim no ownership, and because the software runs locally, we do not receive it in the first place. What you produce, and how you use it, is yours and your responsibility.

Updates. The software includes an automatic-update mechanism that periodically checks the public releases feed and installs new versions, which may add, change, or remove features. An update may include a new version of this EULA; continuing to use the software after an update is acceptance of it. You may disable automatic updates in Settings → About → Updates, but you remain responsible for the security and correctness of any out-of-date version you keep running.

Ownership. The software is licensed, not sold. We retain all right, title, and interest in it and its intellectual property, and this EULA grants you no rights to our trademarks or branding beyond what is needed to lawfully use the software.

The software is provided "as is" without warranty of any kind, including any warranty that transcripts or AI output will be accurate, complete, or fit for your purpose. To the maximum extent permitted by law, Voxmelt is not liable for any indirect or consequential damages, or any loss arising from inaccurate or unexpected output, arising from use of the software; our total liability will not exceed the greater of what you paid us in the prior twelve months or US $50.

Termination and governing law. This EULA runs until terminated; we may terminate it on notice if you breach it, and you may terminate at any time by uninstalling. It is governed by the laws of India (Mumbai, Maharashtra), and disputes will be brought in the courts of Mumbai, Maharashtra, India - except that consumers in the EU may also bring disputes in their country of residence under EU consumer-protection law. Questions about this EULA: help@voxmelt.com.

The short version. These Terms cover your account, the website, and paid plans. (Just using the free app locally without an account? The EULA above covers that.) Be 13+ (16+ in the EU), keep your login to yourself, and remember that Pro and Studio auto-renew until you cancel - one click from Account → Billing, no phone call. The app’s transcripts and AI output can be wrong, so reviewing them, and obeying recording-consent laws, is on you. Standard legal protections (warranty disclaimer, liability cap) apply.

By downloading or using Voxmelt you agree to these terms and to the EULA above. If you do not agree, do not use the software.

Eligibility and your account. You must be at least 13 (16 in the EEA) to create a Voxmelt account, and by signing up you confirm you meet that and that your details are accurate. You are responsible for keeping your credentials secure and for activity under your account; tell us promptly at help@voxmelt.com if you suspect unauthorised access. Do not share your account, impersonate someone else, or run multiple free accounts to dodge plan limits.

Account sign-in is optional. If you choose to sign in with Google, your use of Google sign-in is also subject to Google’s own Terms of Service and Privacy Policy. We use Google sign-in solely to authenticate you and manage your license - never for any other purpose. See the Privacy Policy above for exactly what Google data we receive, how we use it, and how to revoke access.

You are responsible for the hardware, drivers, and third-party model downloads required to run the software, and for complying with the licenses of any models you choose to run through Ollama.

You are responsible for the lawfulness of what you record. Recording-consent laws vary by location - many places require all parties to consent, and biometric-privacy laws may apply - and obtaining the consent and legal basis required where you and the people you record are located is your responsibility. You are also responsible for reviewing AI output before relying on it (see the EULA above) and for not misrepresenting AI-generated or AI-edited text where the law requires disclosure.

Acceptable use. You agree not to use Voxmelt to do anything illegal where you are or where the activity has effect (including recording people without required consent); to create or distribute malware or gain unauthorised access to others’ systems; to generate content that harasses, defames, or violates others’ rights; to misrepresent AI-generated or AI-edited text where the law requires disclosure (such as certain EU AI Act transparency rules); to reverse-engineer the website or account services; or to resell, sublicense, or white-label Voxmelt without a written agreement. We may suspend or terminate accounts we reasonably believe are breaking these rules.

Pro and Studio are billed as recurring monthly subscriptions that auto-renew at the then-current price until cancelled. You can cancel anytime from Account → Billing with a single click - no email or phone call required - and keep access through the end of the paid cycle. We may release updates that change features and may change subscription pricing with at least 30 days’ notice before it affects your renewal.

Pricing and taxes. Paid plans are priced as shown when you subscribe, and prices exclude applicable taxes (VAT, GST, sales tax) which Razorpay collects on our behalf where required. The full Refund & Cancellation Policy below governs refunds.

Intellectual property and your content. We own the Voxmelt software, branding, website, and related IP; these Terms license you the website and account services, and the EULA licenses the desktop app. You keep all rights to your content - audio, transcripts, AI output, and custom templates - and because the app runs locally we do not receive it; for the limited account data we do hold (email, plan status) you grant us only the narrow license needed to operate your account, which ends when you delete the content or your account.

Third-party services and disclaimer. Voxmelt’s account and billing features rely on Supabase (auth and database), Razorpay (payments), and GitHub (release distribution), with Google sign-in optional; your use of those is also governed by their own terms. The service is provided "as is" and "as available" without warranty of any kind, including that any transcript or AI output will be accurate, complete, or fit for your purpose.

Limitation of liability. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, any loss of profits, revenue, or data, or any loss arising from inaccurate or unexpected transcription or AI output; and our total cumulative liability will not exceed the greater of what you paid us in the prior twelve months or US $50. If you are a consumer with stronger protections (such as in the EU), those apply to the extent the law requires.

Indemnity and termination. You agree to indemnify us from claims arising out of your breach of these Terms, your misuse of the service, your recording or processing of others’ voices without proper consent, or your violation of any law or third-party right. You may close your account at any time from Settings → Account → Delete account; we may suspend or terminate accounts that breach these Terms or pose a legal, security, or financial risk.

These terms are governed by the laws of India (Mumbai, Maharashtra). Disputes will be resolved in the courts of Mumbai, Maharashtra, India, except that consumers in the EU may also bring disputes in their country of residence under applicable consumer-protection law.

Changes and contact. We may update these Terms; material changes will be announced in the app and by email to your account address at least 30 days before they take effect, and continued use after that is acceptance. Questions or notices: help@voxmelt.com.

The short version. You get a 15-day full-feature trial, no card required, so you can confirm Voxmelt actually runs on your GPU before you pay anything. Because you can fully evaluate the app for free first, all paid charges are final - purchases are non-refundable. You can cancel anytime in one click: that stops future renewals, and at the end of the cycle you have already paid for your account automatically reverts to the free tier.

Try before you buy. Every fresh install includes a free 15-day trial of all features (the full Studio experience), with no payment method required and no obligation to subscribe. The trial is anchored to your device, so reinstalling on the same machine does not reset it, and you are never charged automatically when a trial ends - a paid subscription begins only when you explicitly subscribe at voxmelt.com/pricing.

No refunds - all sales are final. Because the free 15-day trial gives you a full opportunity to evaluate every paid feature on your own hardware before paying, paid subscription charges are non-refundable. Once a charge is made for a billing cycle it cannot be refunded - whether it is your first payment or a later renewal. This applies equally to Indian and international customers. By starting a paid subscription you confirm you have had a full opportunity to evaluate the paid features during the free trial and you accept this no-refund policy. To avoid the next charge, cancel before your renewal date.

Cancel anytime - one click. You can cancel from voxmelt.com/account/billing with a single action: no email, no phone call, no "are you sure" gauntlet. Cancellation stops future renewals only; you keep full Pro/Studio access through the end of the billing cycle you have already paid for, and on that expiry date your account automatically reverts to the free tier with no further charges. There is no refund for the unused remainder of a cancelled cycle - you simply keep access until it ends.

Failed renewal payments. If a renewal payment fails - for example an expired card or insufficient balance - Razorpay retries the charge on its standard schedule and your account stays on the paid tier during that short retry window. If all retries fail, the account automatically reverts to the free tier. Your local data on the desktop app is never deleted; update your payment method and resubscribe to regain paid access.

Chargebacks and disputes. If you believe a charge is incorrect or unauthorised, email help@voxmelt.com before raising a chargeback with your bank - we aim to respond within 2 business days and resolve billing issues quickly. Raising a chargeback without contacting us first may result in account termination and forfeiture of any unused subscription period.

Your statutory rights. This no-refund policy does not override any non-waivable refund or withdrawal rights you may have under mandatory consumer law where you live; where such rights apply and cannot be waived, they take precedence. Billing or cancellation questions: help@voxmelt.com.